About your registration

> Does not receive an email, "the guidance of the registration URL".

Whether or not there is an error in your registered email address, it is possible that have been a reception setting of the domain specified reception, and the like.
Please refer to the set to reach the mail from noreply@laughterinthedark.com.
In addition, because the e-mail "guidance of HIKARU UTADA Laughter in the Dark TOUR2018GOODS SHOP registration URL" transmitted at the time of new registration will be automatically transmitted from the system, if you do not reach or "e-mail that is sent from the system", " e-mail containing the URL "," an automated email ", and the like might have been set that can not be received.Please check the reception setting.

※ is a free e-mail address such as hotmail there are times when you can not receive.If you do not receive be a reception setting, please use a different e-mail address.

» For more information about e-mail reception setting of, please check here.

> Can not be accessed in the "registered URL".

Email "guidance of HIKARU UTADA Laughter in the Dark TOUR2018GOODS SHOP registration URL" automatically determines has been the operation of the transmitting terminal, we have sent in the form corresponding to the terminal.
Therefore, if it is receives the terminal and the mail, which is the operation of the transmitting terminal has not been determined to be similar, customer information registration screen even if the access to the "registered URL" will not be displayed.
For example, the operation in the mobile phone, the case had you enter the email address of the PC, even if the access to the "registered URL", which is described in arrived in the personal computer "guidance mail of the registration URL", the customer information registration screen is not displayed. Thank you for your input in the following manner.

• When operated on a PC → PC-mail address
• When operated in smartphone → smartphone e-mail address

> The customer information registration screen, even if you press the enter all the name, address, etc. [Check] button does not change the screen.

Because there is a possibility that JavaScript and Cookie are disabled Please try again to "valid".

• ※ If you have received a registration guidance mail in the "Mail dealer" (Deco mailer, etc.), because there is a possibility that does not work properly, please be received by standard mail.
• ※ Before Please try again, please delete the browsing history of the Internet.

It should be noted that the effective time of the "registration URL" is 30 minutes from the time of e-mail transmission. If you lapse of 30 minutes or more, since the "registration URL" will not be able to access disabled, please try again from the beginning of the procedure of the new registration.

> Information that have registered (address, phone number and e-mail address, etc.) has been changed.

＜In the case of pre-ordering＞
Please change the procedure in [login] to access the page [My Page].
After changing the appropriate item from the "Customer Information Change" page, please press the [Check] and press the button, the confirmation screen at the top of your confirmation that there are no mistakes in input content [Change] button.
When you change completion message is displayed change procedure is complete.
Please confirm whether the registration contents are changed by the "check customer information" page.

＜In the case of after your order＞
receiver's address or phone number of the goods after your order is completed, it can not be changed on your own.
Always, please contact the following contents to "HIKARU UTADA Laughter in the Dark TOUR2018GOODS SHOP".

• Order number
• Subject: write "addressee of the change hope"
• Inquiry: Enter the "name, postal code number, your address, your phone number when ordering," "change the destination name, postal code number, your address, your phone number."

If you have to change the process is complete we will reply to that effect.
3 If there is no reply within one business day, sorry to trouble you, but please contact us again.
It should be noted, will be entered into the dispatch preparation and, also will not be able to hear the changes have received from you.
In addition, the change point you contact will not be reflected in the registration contents of the customer information.Please note.

About your order

> Can product purchase "in an inventory check"？

With regard to product of "in the inventory check", after having reached the plans to sell the number, and the case under consideration for additional sales, when the non-payment canceled out, and the display in the case where there is a possibility to re-sell that amount We now have.

Therefore, during the display of the "in the inventory check" can not be purchased.

In addition, the timing of the re-sale and so we become irregular, can not answer even if you contact us.
If you are unable to secure inventory, so you will be changed to display "SOLD OUT", please note.

> "Confirm your order" E-mail does not arrive.

It will be considered to have been a set of domain specification reception or the like.
Please refer to the set to reach the mail from noreply@laughterinthedark.com.
In addition, "HIKARU UTADA Laughter in the Dark TOUR2018GOODS SHOP your order confirmation" e-mail it will be sent automatically from the system, "e-mail that contains a URL," If you do not reach or "e-mail that is sent from the system", "automatic transmission there is a possibility that e-mail ", and the like has been set that can not be received.Please check the reception setting.
If the order contents do not receive the confirmation email, please check your order from the "order history" of [My Page].

» For more information about e-mail reception setting of, please check here.

> Can I add or change the order contents？

Change or cancellation of the order contents after completing your order can not be accepted at all.
Enough Please review, please order.

About payment

> No longer know the required number in the payment.

Number required for payment You can check in the "order history".
Please check than the corresponding order number in to access the [login] page "order history" of [My Page].

> Payment deadline it has too.

If the payment deadline has passed for any reason we can not correspond at all.
Since I will the case is allowed to cancel your order, please order again.

> I have not received payment confirmation email.

The transmission of the payment confirmation e-mail is not done.
Payment situation, please check the "order history" of [My Page].

> Debit When is the credit card？

It will be settled after dispatch preparation, please confirm the withdrawal date has been described from the month following the month in which arrives goods to available details of the month after next.
In addition, the available items from the card company "Fannect" is described as.
Payment will be in your handling of the lump-sum payment only.

※ If it is available for a debit card, it will be the immediate settlement from the characteristics of the card.
And for a fixed period of time has elapsed from your order by you have the card Terms be refunded once, there is to be a settlement after the dispatch preparation again.Please note.

About shipping products

>I have not received goods.

The delivery time for the product is expected to be 3-4 weeks after confirming the order.

• ※ Delivery date, specification of the delivery method, the special packaging of gifts, etc.can not be accepted.

> Multiple orders that are ordered separately, or can be shipped together in one？

It will be shipped for each order number, it can not be accepted at all.

> Can you specify the receipt date and time and the delivery company？

Specifying the receipt date and time and the delivery company can not be heard.

For defective products

> Received items was a defective product.

Sorry to have the inconvenience.Good and will be your replacement.
Within seven days after the arrival to the product, please contact the state of your name, order number, failure to HIKARU UTADA Laughter in the Dark TOUR2018GOODS SHOP.
We will guide your replacement procedure.
It should be noted, will be only your replacement of a good product, returns are not accepted.
In addition, if the goods had been sold out at the time of exchange, because there is also that I am allowed to consider it as refund, please understand in advance.

※ the case where the evidence of the transport accident (corner fall, breakage, etc.) can be found, please contact us directly to the carrier.
Since the cardboard box at the time of delivery also pulled up together with the damaged goods, cardboard boxes and therefore you should not be disposed of.
※ The product by the manufacturer of Contact to the instruction manual has been described, please contact the manufacturer directly.

In the following cases, the exchange can not be accepted.

• If the past seven days after goods arrival
• If you spent
• If you scratch or stain occurs in your original
• Generally, when there is a trifling scratches in manufacture it can be determined that the range of non-defective

Otherwise

> I forgot my shopping for the password.

If you have forgotten your shopping for a password You can check from the [login] page.
[Login] after the access to the page, please press the press the [password notification] button, after the name phonetic pronunciation of the e-mail address, your registration of your registered your input [Send] button.
"HIKARU UTADA Laughter in the Dark TOUR2018GOODS SHOP password notification" mail is so will be sent to your registered email address, please check.

> To the input items such as e-mail address, shopping for password-membership number, will the wrong content is automatically displayed.

Because there is a possibility that the automatic input of the form (AutoComplete function) is ON, please try again to release.

※ Before Please try again, please delete the browsing history of the Internet.

> I have not received inquiries e-mail reply.

3 we have your reply within business days (within 3 days except weekends and public holidays, year ends and New Year holidays, summer holidays) as a guide.
If the reply e-mail even if you wait more do not receive, please contact us again.

• ※ reply inquiries e-mail we have sent from "shop@laughterinthedark.com".
  Please note that a different address than the automatic delivery of e-mail address at the time of new registration.
• ※ content about your order operation, please contact us with room to spare.Deadline the day before and the day of the inquiries of your order, Please note that there is a possibility that the reply does not meet the deadline.

> It does not resolve [use guide] read the [FAQ]

[Use guide] If you did not resolve [FAQ] a kindly check, please contact us by phone or e-mail form.

HIKARU UTADA Laughter in the Dark TOUR2018GOODS SHOP

» Contact us by e-mail here.

24-hour reception, however, reply business days (weekdays excluding weekends and public holidays, year ends and New Year holidays, summer holidays) only
※ inquiries about artists, concerts, etc.other than mail order, please refrain.

TEL：050-5855-1365
Reception hours: 13: 00 ~ 17: 00 on weekdays (except Saturdays, Sundays, national holidays, year-end and New Year holidays and summer holidays)

• Please when you contact us let us know as "in the matter of HIKARU UTADA Laughter in the Dark TOUR2018GOODS SHOP".
  
• If you order already, please contact us after you refrain from always order number.
• Inquiries about artists, concerts, etc.other than mail order, please refrain.